LIMITED LIFETIME WARRANTY
Black Dog LED products are warranted against manufacturer defects to the original owner from the date of original purchase for the expected lifetime of the light. In the event of defective materials and/or workmanship, Black Dog LED, LLC, will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase. After three years and up to 5 years from the original date of purchase, the customer will be responsible for labor associated with repairs and Black Dog LED will be responsible for the cost of parts. After 5 years Black Dog LED will offer repair services or parts as long as parts are available; the cost of repairs and parts after 5 years are the sole responsibility of the customer. Shipping of the defective product to Black Dog LED is the sole responsibility of the customer. Return shipping of the repaired light is covered by Black Dog LED up to $50 per incident for the first three years after purchase. In the first three years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer. After three years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer. The Warranty does not apply to damage resulting from, but not limited to, improper care, housings that have been opened, misuse, exposure to caustic or corrosive chemicals including but not limited to fumes caused by burning sulfur, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Black Dog LED, etc. Owners will be notified when repairs are completed, if the light is not claimed within 45 days of being notified the light will become the property of Black Dog LED.
MARS HYDRO PREMIUM WARRANTY
We follow strict development guidelines and quality standards and we fully stand behind our products. If you ever do have and issue with your unit we will resolve it quickly with our unbeatable customer service. We offer a 2 year extensive warranty on every grow light we carry. Buy with confidence,buy Mars Hydro.
Disclaimer:If the light has been tampered with or it is found that the damage is caused by the customer,there will be a repair fee associated with the return of your product. If the warranty seal is broken without our consent,your warranty becomes null and void. If damage has been caused by abnormal use,neglect (such as dripping water),wrong input voltage,dropping or breaking the light,disassembling of the light,etc,the warranty is void. Warranty coverage is ultimately left to the discretion of Mars Hydro. We reserve the right to refuse warranty repair or replacement service to anyone.
In the event that the new replacement part does not correct the problem,or there is a more complex problem,the light will be replaced. As for the replacement,we will send you a return label and RMA to ship the defective product back,and after it has been received we will send out a new replacement unit to you. The defective unit must be returned in its original packaging and box. If any part is missing or damaged,the sender will be charged additional fees for those parts or blemishes.
SHIPPING DAMAGE ON ARRIVAL
Before you sign for your package,you need to verify that the light is in good condition. If the light was damaged in shipping,you need to help us by filing a claim of negligence against the shipping company and get it returned to us by refusing to sign for the lights. Once we get the damaged light,we will reship a new unit to you. If it is only a small problem,you can sign it,and we will give you some refund 15~25USD or we can give you some discount (5%~10%) on your next order.
SPECIFICS OF WARRANTY PROCEDURES
We are only responsible for problems that arise through no fault on your part. If any problem should arise,please email us or call us first. We will provide you with instructions on how to proceed. Please do not open the light without our permission. Because we are in China,our service would be different from your local service shop. Please take note of that. The following are some details.
1. Power supply,fans. VDE,power cord,bulbs,etc. We can ship new replacement parts to you at no charge,or simply send the light to our repair center and we will professional replace the failing part. The first year we ship the replacement parts to you at no charge,the second year,we give you replacement part at no charge,but you will need to pay the shipping charges.
2. LED burnt out:It will not influence the other bulbs as each of our led bulbs has it’s own protective diode. We will send new replacement diodes,or simply send the light to our repair center and we will professional replace the LED’s.
3. If you cannot determine the problem,please ship the light back to us and we will repair it. The first 3 months,we cover the shipping&repair charge.The first year(more than 3month) you will be resposible for shipping charges to the repair center;The second year,you will be responsible for the shipping to/from repair center,repair charge and additional parts if needed.
Unit Farm products are warranted against defects in materials and/or workmanship for a period of three (3) years from the original date of purchase. During the warranty period, Unit Farm will either repair or replace any covered, defective product. Within the first 90 days, Unit farm will incur all costs associated with the repair, or replacement, and return of the defective product. After 90 days, the customer will assume responsibility of shipping the defective product back to Unit farm for the remainder of the warranty period. Unit Farm will, in turn, assume responsibility for up to $80.00 per light of the shipping fees associated with returning the repaired or replaced product back to the purchaser. Return shipping fees in excess of $80.00 will be the responsibility of the purchaser.
What is NOT Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Unit Farm to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.